![]() ![]() ![]() Mobile applications (iPad/iPhone) for IT users utilising location services but also recognise that this has a business use as well – allowing service business managers to visit locations making the integration more of a proactive tool.Service automation and innovation through actionable features – a nice touch in particular is being able to create a new incident from an incoming Twitter feed, and exploring using RSS feeds for travelling technicians.Perhaps missing a trick now in terms of integrating with task management and resource management tools (such as linking with Outlook calendars and tasks for technicians).īased on the information provided, Cherwell are typically active in the mid-market but are scalable to Enterprise customersThey are classified for this review as:Specialised Service Management Suite – Offering ITIL processes and proprietary discovery tooling and Data Integration Points.Provide web services inbound bound and a very comprehensive range of connectors to external sources.Recognise areas to offer clients in terms of integration points using elements such as Twitter and RSS.Based on their experience – Cherwell cover pretty much everything required in typical deployments – the 80/20 rule – which gets clients running very rapidly but also ticks all the boxes in terms of what is offered versus what is generally required,.Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNowĪ key understanding of what is required and the ability to provide innovation across the whole organisation – Cherwell show they understand what organisations need and are ready to supply connectors to a wide variety of additional sources of information.Integrations 2013 Group Test Overview and terms.This independent review is part of our Integrations 2013 Group Test.
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